Order Cancellation Policy for StyleCraft
#### 1. **Introduction**
At StyleCraft, we aim to provide our customers with a seamless and satisfactory shopping experience. However, we understand that there may be instances where you need to cancel an order. This Order Cancellation Policy outlines the terms and conditions under which orders may be cancelled.
#### 2. **Cancellation Before Shipment**
**2.1. Time Frame for Cancellation**
- Customers can cancel their order before it has been shipped. We shipped most order in 2-3 Working Days, To cancel an order, please contact our customer service team at support@stylecraft.in or call us at +91-72898 33955
**2.2. Cancellation Process**
- Once the cancellation request is received, we will confirm the status of the order. If the order has not been shipped, we will proceed with the cancellation and refund process.
#### 3. **Cancellation After Shipment**
**3.1. Post-Shipping Cancellation**
- Orders that have already been shipped cannot be cancelled. However, you can initiate a return once the order is delivered. Please refer to our Return Policy for details on how to return an item.
#### 4. **Refunds**
**4.1. Refund Process**
- Refunds will be processed within 7 business days after the cancellation request is approved. After Deduction of 2% Payment Gateway Charges Plus GST, The refund will be issued to the original payment method used during the purchase.
**4.2. Refund Confirmation**
- You will receive an email confirmation once the refund has been processed. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.
#### 5. **Exceptions**
**5.1. Non-Cancellable Items**
- Certain items may not be eligible for cancellation once the order is placed. These include, but are not limited to, Filled Bean Bags, Personalized or Custom-made products. Such items will be clearly marked on the product page.
**5.2. Sale and Promotional Items**
- Orders for items purchased during a sale or promotion may have different cancellation terms. Please refer to the specific terms and conditions of the sale or promotion for details.
#### 6. **Contact Us**
If you have any questions or need assistance with your order cancellation, please contact our customer service team:
- **Email:** [support@stylecraft.in]
- **Phone:** [+91-72898 33955]
- **Hours of Operation:** [Morning 10 Am to Evening 6 PM]
#### 7. **Policy Updates**
StyleCraft reserves the right to update or modify this Order Cancellation Policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.
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**Last Updated:** [21 Sept. 2024]
Thank you for shopping with StyleCraft!
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