What is Stylecraft’s return and exchange policy?
We are totally committed to your positive shopping experience and thorough enjoyment of your new product! If you are not completely satisfied with your purchase, you may return it within 07 days for an exchange or a refund.
Returns must be pre-approved by our Customer Service Department. To obtain approval, simply contact us via e-mail at firstname.lastname@example.org or call at +91-70-6554-6554 and explain the reasons for your return. If your merchandise fits our criteria, our friendly customer service representative will issue a Return Authorization Number (RMA) and confirm the shipping and credit details at that time. The RMA confirmation will be sent to you via e-mail for your records.
Exchanges may take up to 10 business days to manufacture and ship from our facility after the original item passes Quality Control. If the original item does not pass Quality Control, then you will not be entitled to a free exchange. If there are any further charges to complete the exchange order, you will be billed on the same credit card as submitted on the original order, unless otherwise specified. Resalable items may be exchanged within 10 days and we will cover all shipping and handling (max 1 exchange).
All returns and exchanges must be:
- Restock able merchandise – we cannot accept any non-resalable product, which includes products with food crumbs, pet hair, Filled Bean Bags, smoky odor, or damage to legal labels
- Requested within 03 days of the delivery date via the courier
- Returned in full (cover, liner, and thermocol bean filling). Customers who are unable to return the full unit are subject to a 25% restocking fee.(may be 50% depend on returned product)
- Shipped via UPS, FedEx or a courier that issues a tracking number emailed in response to an RMA email
- Returned with a copy of your invoice and RMA number
- Note: We don’t Accept Filled Bean Bag Return Request, We do only Exchange in case of wrong color/size/design
How do I make a return?
All returns must be pre-approved by our Customer Service Department. To obtain approval, simply contact us via e-mail at email@example.com or call at +91-70-6554-6554 and explain the reasons for your return.
Our friendly customer service representative will issue a Return Authorization Number (RMA#) and confirm the shipping and credit details at that time. Please note that the RMA confirmation will be sent to you via e-mail for your records.
How do I receive a refund?
Once we receive your return and determine that it complies with our Returns Policy, we will promptly refund the cost of product. We do not issue credit for shipping and handling charges unless you were sent an incorrect or defective product.
We will notify you via e-mail as soon as your refund has been processed. Your refund will be credited to the credit card that you used to make your purchase. Please allow two billing cycles for the refund to appear on your credit card statement.
How do I receive an exchange?
For a merchandise exchange, if returned items pass our quality control inspection we will ship your new item to you and will cover all shipping and handling (max 1 exchange only). Your replacement order will be charged to your credit card and processed in accordance with our current pricing policy.
Hey! I think I got charged twice! What’s going on?
Ah, sounds like you used a debit card. Don’t worry, this is what’s happening: When you purchase with a debit card, an authorization is made from your bank for the transaction amount. (This is a check to make sure you do indeed have those funds in the account. Remember a debit card does not work like a credit card.) Next your bank places a hold on the funds in anticipation of receiving the actual withdrawal. But Stylecraft Bean Bags won’t charge you until your order ships, so you will see an authorization, then several days later you’ll see an actual charge. You are NOT being charged twice.
In the event that your order is cancelled, all you have to do is call your bank and request an immediate release of any holds on your account